Digital Champion

Aim: To help people to use computers and other devices for their day to day life

Tasks and responsibilities may include any of the following:

·         One to one digital support – starting up devices, emails, searching internet, online safety, keeping in touch, documents and storage and photos.

·         Guiding people through the Learn My Way platform and following the stages of the Digital Support Programme

·         Running a social IT Club helping people with digital troubleshooting.

·         Listen sympathetically and help people to work out solutions to their learning problems.

Additional Responsibilities:

·         Understand the importance of the groups Health & Safety procedures.

·         Understand the importance of confidentiality & safeguarding vulnerable adults.

·         Be aware of the standards set by Shropshire Counciland the need to work to these standards at all times.

About Shropshire Libraries

Shropshire Libraries provides inspiring library services for learning, information and enjoyment in 21 libraries across Shropshire.

What skills do I need?

Skills:

• the ability to help and support people with IT learning and develop their skills and self-confidence.

• to listen sympathetically and help library users to work out solutions to their learning problems.

• To assist the library staff in supporting library users with ICT skills, offering increased opportunity for group and one to one coaching.

• The digital volunteer should be reliable and arrive to help on the dates and times agreed.

Training:

·         Every volunteer will receive our mandatory training – Introduction to the role, Access to Data Protection Act, Cyber-security, Safeguarding training, shadowing of the role, Health and Safety awareness.

·         Every volunteer will have access & be signposted to training which the group feels is appropriate for the role.

·         All volunteers will be supported by the Branch Manager and their skills and contribution to the group will be reviewed as stated in the Volunteer Agreement form.

Additional information:

·         Volunteers are covered by Shropshire Council’s public liability and personal accident insurance while working with us.

·         Volunteers have to be 18 or over. There is no upper age limit.

·         Travel expenses will be paid at the rate of 45p per mile.

When do I need to be available?

Details

Date and time dependant of the branch opening hours and the volunteer availability. Library at the Lantern, Harlescott, Shrewsbury – digital support volunteers. Gobowen, Oswestry – digital support volunteers

Where does this role take place?