Front of House Volunteer

Role Overview

The Front of House role is key to creating a welcoming and well-organised environment at The Cavalier Centre. This position involves being the first point of contact for visitors, clients, and volunteers. 

• Welcome visitors, clients, and volunteers in a friendly and professional manner
• Answer telephone and email enquiries, directing them appropriately
• Manage bookings, appointments, and general enquiries
• Maintain a tidy, organised, and welcoming reception area
• Provide information about the Centre’s activities, programmes, and facilities

Personal Qualities

• Friendly, approachable and professional manner
• Reliable and punctual
• Ability to work independently and as part of a team
• Positive, flexible and willing to help where needed
• Empathy and understanding when working with a wide range of people

About Cavalier Centre

he centre offers inclusive horse-based activities such as riding, carriage driving, vaulting (gymnastics on horseback), hippotherapy (physio on horseback) and horse care, all supported by volunteers and team members. It also has a range of other programmes and activities that help people develop life skills, emotional intelligence and wellbeing.

What skills do I need?

Skills & Experience

• Strong communication and interpersonal skills
• Good organisational skills and attention to detail
• Confident using basic IT systems (e.g. email, spreadsheets, databases)
• Ability to multitask and manage a varied workload
• Previous experience in a front of house or administrative role is desirable but not essential

Additional Information

• Training and support will be provided
• Opportunity to be part of a supportive and community-focused environment

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?