Visitor Centre Volunteer

This role is a great opportunity to work alongside our small, friendly front-of-house team at Shropshire Wildlife Trust headquarter in Abbey Forgate, Shrewsbury. 

Volunteers help us look after our visitor centre, play area, gift shop and room hire facilities, bringing in essential funds that allow us to protect and restore wildlife in Shropshire. 

As a volunteer, you will:

• Staff our reception desk, answer the phone, and welcome visitors and members of the public 
• Manage enquiries by phone, email and in-person 
• Staff our gift shop, helping customers by offering product advice and processing sales 
• Help with merchandising, maintaining shop displays, and managing stock 
• Help recruit new SWT members 
• Support our conference centre team with room hire bookings and hospitality 
• Tidy and maintain visitor centre areas, including outdoor spaces and play area 
• Support with events and activities to increase footfall and revenue 

The shop, garden and meeting rooms are wheelchair accessible. 

Visitor Centre Volunteers will enjoy:

• A chance to work and socialise with a small, friendly team 
• Training and support, with a full induction 
• Opportunity to develop new skills in retail, customer service, hospitality and public engagement
• Branded SWT uniform 
• Certifications and training in areas such as manual handling, GDPR, first aid and fire safety 
• Volunteer social events

About Shropshire Wildlife Trust

Shropshire Wildlife Trust is the only charitable organisation focused solely on nature conservation in this county. Ours is a beautiful county, but nature here has suffered decades of destruction, just as it has elsewhere.

We combine projects across Shropshire, including Telford & Wrekin, with advocacy and campaigning to restore nature and to engage people. We manage over 40 nature reserves and have almost 50 staff, 300 volunteers, and over 9,000 members.

Shropshire Wildlife Trust is part of The Wildlife Trust movement. There are 46 Wildlife Trusts across the whole of the UK, the Isle of Man and Alderney. With 825,000 members The Wildlife Trusts are the largest UK voluntary organisation dedicated to conserving the whole range of the UK's habitats and species.

Social profiles:
https://www.linkedin.com/company/shropshire-wildlife-trust/
https://www.facebook.com/people/Shropshire-Wildlife-Trust/61573941734006/#
https://www.instagram.com/shropshirewildlifetrust
https://www.youtube.com/channel/UCFNZuW3Fd8mNa-sUGsWJQdw

What skills do I need?

No prior experience is required for this role:

We're looking for people who:

• Have a friendly, outgoing personality
• Are reliable and punctual 
• Are happy to carry out a variety of tasks 

Any experience you have in retail, hospitality or customer service would be very helpful, but is not essential. 

This role has an induction period of one month. We'll ask you to read and adhere to our safeguarding policy, health and safety policy, and our volunteer code of conduct. You'll receive a copy of these when you apply. 

At Shropshire Wildlife Trust, we are committed to building a diverse and inclusive team where everyone is welcome. If you're worried you don't have quite the right skills, might not be able to participate in all activities, or need any support or adjustments to the role, have a chat with us and we'll do everything we can to help you volunteer. 

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

The centre is open Monday to Friday 10am to 4pm and on Sunday 9:30am to 12:30pm. We ask Visitor Centre Volunteers to commit to one half-day shift per week as a minimum, from 9/9:30 to 1pm or from 1pm to 4:30pm.

Where does this role take place?