Voluntary Online Community Moderator

About Us

PEGS is a lived-experience-led organisation supporting parents, carers, and professionals impacted by Child to Parent Abuse (CPA). We’re passionate about creating long-term change in how CPA is understood and addressed across the UK. Everything we do is trauma-informed, person-centred, and grounded in empathy, collaboration, and authenticity.

Why Volunteer at PEGS?

● Help make a meaningful difference through lived-experience-led work.

● Join a supportive, values-led team and culture.

● Access opportunities for personal development and training.

● Support families and help create lasting change.

Aim of the Role

PEGS is recruiting a team of Voluntary Online Community Connectors to help expand the support we provide to parents, carers and professionals affected by Child to Parent Abuse (CPA).

This role is centred around providing a welcoming and supportive online presence. Volunteers are often the first point of contact for parents and professionals through our website live chat and Facebook peer support community. By responding to enquiries, signposting people to relevant support and resources, and helping to maintain safe online spaces, volunteers play a vital role in ensuring no family feels alone.

You don't need to have all the answers. Full training and ongoing support will be provided, and volunteers will always have access to the wider PEGS team for advice and guidance.

This support will help us strengthen our services and continue working towards a future where no parent or carer feels alone in what they’re experiencing.

About Parental Education Growth Support

PEGS support parents, carers and guardians who are experiencing Child to Parent Abuse.

What skills do I need?

Essential Skills and Experience

We are looking for volunteers who are:

● Friendly, approachable and empathetic.

● Able to communicate confidently and sensitively with people from a wide range of backgrounds.

● Comfortable working as part of a supportive team.

● IT Proficient using computers, internet and common software, including Google Workspace and Microsoft Office.

● Organised and able to manage their time effectively.

● Able to use their own initiative while recognising when to seek support.

● Willing to learn new systems, processes and digital tools.

Desirable Skills and Experience

● Experience working within domestic abuse, safeguarding or support services.

● Experience supporting vulnerable individuals.

● Experience moderating online communities or responding to enquiries through live chat, social media or customer support platforms.

● Knowledge of Child to Parent Abuse (CPA) and the barriers faced by parents and carers experiencing it.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

Days/Times This is a flexible volunteer role. Our only requirement is that you can offer a minimum of 8 hours of volunteering per month.

Where does this role take place?