Welcome Host

As a Welcome Host you will be joining the Visitor Experience department, greeting visitors and sharing the stories of our exhibits. The RAF Museum’s vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives. The RAF Museum Midlands welcomes thousands visitors of all ages from all over the world. Our Welcome Host volunteers help us make their visit engaging and impactful, creating special moments and memories within the unique setting of our museum.

What will I be doing?

· Meeting and greeting our visitors, providing a warm welcome to the museum

· Providing a point of contact to interact with visitors throughout their visit, sharing information, providing directions, and answering any questions

· Presenting a positive image of the Museum to all visitors

· Discussing our exhibits and sharing the RAF story with visitors.

· Sharing our handling collection of uniform, helmets and other historical items

There may also be opportunities to get involved with other visitor-facing interactions such as supporting public events when time allows.

What’s in it for me?

· Become part of a great team of volunteers and staff

· Make new experiences and meet new people

· Improve your communication skills

· Volunteer tickets for certain events

· Discounts in our gift shop and café

· Travel expenses reimbursed up to £14.50 per day, in line with our policy

· Free entry to a wide selection of other museum and heritage sites and exhibitions nationwide.

If you have questions you can contact our Volunteering Team via [email protected] or by calling 020 8205 2266 (ask to speak to a member of the Volunteering Team).

What skills do I need?

This role will be perfect for you if you are…

· Keen to interact and engage with our visitors

· Enthusiastic and personable

· Happy to work as part of a team

· Punctual and reliable

· Comfortable undertaking a variety of tasks

If there are adjustments, we could make to support you in this role e.g. ensuring seating is available, do please let us know. Some front-of-house volunteers may be requested to be outside for some/all their shift – if this would be problematic for you, again do please let us know.

Knowledge of our subject matter is useful, but not necessary.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

We are ideally looking for a minimum commitment of two shifts a month, but this is flexible depending on personal circumstances. This is a seven day a week opportunity, with morning (9:30-13:15), afternoon (13:15-16:30/17:30) and whole-day shifts available. Which shifts you choose is entirely your own decision, depending upon your own availability

Where does this role take place?