Help Desk Volunteer

Those undertaking this role will work to meet and greet each patient/visitor to ensure they change into a hospital grade mask, sanitise and make their way to their appointment. You will also be on hand to support patients and visitors with any queries they may have – whether this is simply locating where their appointment is being held, or providing them with local taxi numbers/bus time tables.

Responsibilities

- Meeting and greeting patients and visitors when they arrive into the main entrance

- Asking patients/visitors change into a hospital grade facemask and santise their hands (if they say they’re exempt do not challenge them)

- Providing directions if required (hospital maps are supplied)

- Answering general queries e.g. details of local transport services

- Liaising with wards when visitors arrive to drop off belongings or to collect patients

- Periodically check mask dispensers and that they have not spread across the floor

- Ensuring wheelchairs are sanitised between patients

About The League of Friends to RJAH Orthopaedic Hospital

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation (RJAH) is a world class orthopaedic centre of excellence that enjoys the highest reputation for top quality and sustainable orthopaedic and related care, as well as achieving excellence in experience and outcomes for its patients. Its overriding objective is to deliver outstanding patient care and its unquestioned success in doing this has been supported, nurtured and enhanced by its League of Friends.

Since its establishment in 1961, the group has raised nearly £5 million to improve and maintain its pristine patient care, making its support central for providing the best and up-to-date medical equipment, which will help to ensure that the best medical, clinical and nursing staff are enticed to work for RJAH, especially since there is an increasing financial gap between the NHS funds and the costs of the hospital's services.

Everyone associated with the League is based at the hospital's single site in Oswestry, but the main fundraising effort is a whole network of 17 fundraising branches, which are based in the towns and villages of Shropshire and Mid-Wales.

The League, which is always keen to raise awareness amongst the younger generations in particular, welcomes new volunteers; it has students and the youth groups within the community who are admirably committed.

Through good times and bad, this League of Friends has provided stability and assurance for the Clinical Directors, maintained an exemplary and caring service for patients and visitors alike and is endorsed by the hospital's exceptional patient satisfaction ratings. The League of Friends of RJAH thoroughly and whole-heartedly deserves only the highest national recognition for the outstanding and amazing hard work it provides for the hospital.

What skills do I need?

We need friendly, outgoing and charismatic volunteers who can easily work as part of a team to deliver excellent customer service.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

DAYS OF THE WEEK Monday - Friday WORKING HOURS 9:00am - 12:30pm / 12:30pm - 4pm

Where does this role take place?