Enter and View Volunteer

As an Enter and View Volunteer, you’ll help make a real difference to health and social care services across Shropshire. Our volunteers are at the heart of what we do and are an integral part of an effective Healthwatch. You’ll visit hospitals, GP surgeries, care homes and other services to see and hear how things are working from the perspective of the people who use them.

Your observations and conversations will help us highlight what’s working well and identify areas where improvements could be made. Your contribution will ensure that local people’s experiences help shape the future of health and care in Shropshire.

What You’ll Do

• Take part in Enter and View visits, following Healthwatch Shropshire’s protocols and guidance.
• Observe how services are delivered and record what you see.
• Talk with service users, residents, families and staff about their experiences.
• Work with your visit partner to summarise key observations and contribute to written reports.
• Represent Healthwatch Shropshire positively and professionally.
• Take part in training and team meetings as required; advance notice will be given.
• Maintain confidentiality and show respect and sensitivity to everyone you meet.

About Healthwatch Shropshire

Healthwatch Shropshire is the health and social care champion for people and local communities in Shropshire. We are here to help make sure everyone gets the best from their health and social care services - also that those services are as good as they can be and work in a joined up way.

What skills do I need?

Working as Part of a Team

• All visits are carried out in pairs or small teams - you will never visit alone.
• Before each visit, you’ll prepare by reading relevant background information and previous reports which will be provided for you.
• Visits will take place within the Shropshire area - access to transport is helpful, but not mandatory.

Training and Support

You don’t need any previous experience to volunteer - full training and support will be provided.

You’ll receive:

• An introduction to Healthwatch Shropshire and the Enter and View programme.
• Full Enter and View training, including what to expect and how visits are carried out.
• Ongoing training opportunities.
• Regular guidance and support from the Healthwatch Shropshire Team.
• Opportunities to meet other volunteers.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

This is a flexible volunteer role. You’ll agree a schedule of visits in advance with the Enter & View Officer, based on your availability and the planned programme of visits.